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Client Reviews

Florence was such an asset during the purchase of my home. She facilitated negotiations for both my condo that needed sold and the house I now call my home. Florence's maturity, poise, and intelligence during the process was impeccable-I strongly recommend her!

Katie H.

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Florence was such an asset during the purchase of my home. She facilitated negotiations for both my condo that needed sold and the house I now call my home. Florence's maturity, poise, and intelligence during the process was impeccable-I strongly recommend her!

Katie H.

After a series of disappointments with other agents who put their interests ahead of the client, Florence was a much-needed breath of fresh air in the highly competitive Napa real estate market. She respectfully requested to "interview" with...

Jenn & Sam

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After a series of disappointments with other agents who put their interests ahead of the client, Florence was a much-needed breath of fresh air in the highly competitive Napa real estate market. She respectfully requested to "interview" with us for the job and we instantly felt her air of professionalism, work ethic and positive outlook. Florence was our real estate superhero for the next 4 months. As first time homebuyers, she guided us with knowledgeable market insights and deep understanding of the process from start to finish. Being nearly 100 miles away, Florence made sure to use our time wisely and sought out only properties that would be of interest and then dedicated her day to accompanying us on detailed walkthroughs. Florence was quick to respond to all of our questions and went above and beyond to connect us with other professionals in the area. She worked hard to get our $250K under asking offer accepted and even further negotiated for additional repair credits to cover our closing costs. During the escrow process, Florence managed all the inspections, appointments and even contractor and designer bids in the home. She went above and beyond to make sure we got the best price for the best home that met our needs and set us up for a seamless transaction. I cannot say enough good things about Florence - she is truly a rare gem in the real estate world. My friends and family were astounded by the level of attention, communication and over-the-top service she provided throughout the process. She is the ONLY agent I will ever work with going forward!

Jenn & Sam

Florence responsiveness, in-depth market research, and most importantly patience throughout our home shopping experience allowed us to find the perfect home. Home shopping during the pandemic was certainly unconventional. New requirements ...

Janette B.

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Florence responsiveness, in-depth market research, and most importantly patience throughout our home shopping experience allowed us to find the perfect home. Home shopping during the pandemic was certainly unconventional. New requirements made for increased demands for Florence as a realtor, but she did not hesitate to accommodate and adapt, while still taking us to see many homes. She listened carefully to our families list of needs and presented many options (including creative options) that fit our request. Florence understanding of the Napa market prepared us to make an offer that proved we were serious buyers, a key to securing a home in this competitive environment. Not only is Florence analytical in understanding the market and neighborhoods in Napa, but she also understands negotiation and can advise on strategies that produce great results for all parties involved. Florence remained as engaged during the closing process as she was during the home shopping process. Florence offers world class service via her responsiveness and professionalism at all times.

Cheers to your next home buying experience!

Janette B.

I will spare you our saga of moving to Napa from Southern California during a pandemic. Suffice to say, the market is impossibly competitive, lots of virtual tours, and we made multiple offers on houses before we finally got one. And it's ...

Fred & Betty

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I will spare you our saga of moving to Napa from Southern California during a pandemic. Suffice to say, the market is impossibly competitive, lots of virtual tours, and we made multiple offers on houses before we finally got one. And it's a dream. All thanks to Florence and her tenacity, professionalism, and expert guidance throughout the entire process.

With us effectively shopping for a house online, she became our eyes and ears in Napa, steering us away from risky homes and toward homes she thought we'd like. The world as it is presently, the level of service that Florence provides to her clients is remarkable, if not essential. We actually met Florence as the agent of the first home we toured (pre-pandemic). On meeting a few other agents that day, we were almost hesitant to give them our contact info because we really liked Florence from the start. She was very patient and measured. She listens intently and remembers everything regarding your must-haves, big concerns, deal breakers, and dream scenarios. By the time we got on our flight home, she had already created a custom portal for us that perfectly matched our home hunting criteria and we were getting regular email updates about new homes and properties coming soon.

In addition to the virtual tours, Florence really delivers above and beyond any reasonable expectation of a buying agent, and never even hints at being put out by any of it. Videos of neighborhoods to gauge noise levels, honest feedback after seeing homes in person about questionable condition or potential risks. Florence will walk around a house (impeccably dressed) and climb fences, prod wood siding to check for rot, look under decks, tell you how the house smells, if there are kids, smokers, barking dogs, road noise, everything. She is equally thorough with the mountain of documentation that accompanies the home buying process, and even more patient as she explains it all to you. She provides constant communication, and we never had the feeling that we might miss an opportunity for lack of availability. All of this was vital for us trying to navigate buying a home from 400 miles away, not to mention her expert grasp of Docusign to help move contracts along quickly.

Ultimately, we got a tip from a local friend that there was an estate sale in a great neighborhood and the home might be coming on the market, so we texted Florence the address. Less than an hour later we received a Facetime call from her standing in the driveway and speaking with the sellers, who were happy to give us a virtual tour on the spot. She was in touch with the selling agent that evening, we had an offer submitted the next day, and were in contract by the weekend. A thousand compliments will never properly convey how incredible Florence is as an agent. Never too busy for you, although perpetually swamped, and remembers the tiniest details that make such an impact in the buying experience. This includes my wife mentioning that she has always lived in a house with a fig tree, which our new home did not have. Florence handed us the keys and we walked in to find a beautifully wrapped fig tree as our first house warming gift. We truly cannot recommend her highly enough.

Fred & Betty

Before working with Florence I had no idea what a great real estate agent was capable of. Florence is smart, savvy and knowledgable; she has the technical understanding to detect structural flaws, electrical issues, and grading problems. Sh...

Eva S.

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Before working with Florence I had no idea what a great real estate agent was capable of. Florence is smart, savvy and knowledgable; she has the technical understanding to detect structural flaws, electrical issues, and grading problems. She is super responsive and will get answers quickly. Not only is she there with you every step of the way up until closing, but even after closing she is genuinely interested in helping you turn your new house into a home; she will help connect you to plumbers and contractors to help you make your dreams come true. In today's sellers market you need an A team on your side and Florence is it!

Eva S.

Florence was an absolute pleasure to work with! She took the time to understand my style and exactly what I was looking for in a home. She is very efficient. She was knowledgeable about the current state of the local real estate climate and ...

Crystele

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Florence was an absolute pleasure to work with! She took the time to understand my style and exactly what I was looking for in a home. She is very efficient. She was knowledgeable about the current state of the local real estate climate and strategies that work best in such a competitive market. She was realistic and reasonable in her approach and communicated often with me to keep me updated. She was always available and let me know what to anticipate next in the process. Florence made things so much easier than I imagined! She definitely provided the reassurance and information that a homebuyer needs to stay grounded and optimistic during such a milestone transaction!

Crystele

We had the pleasure of working with Florence to purchase our house in Napa (March 2021). We found her online based on previous reviews; which she met and exceeded. In our first meeting, my boyfriend and I were impressed by how prepared and o...

Breanne

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We had the pleasure of working with Florence to purchase our house in Napa (March 2021). We found her online based on previous reviews; which she met and exceeded. In our first meeting, my boyfriend and I were impressed by how prepared and organized she was by providing us with a packet of neighborhood information, current sales statistics and general loan/closing cost details. She showed her knowledge of the area and market as she listened to the key factors that were important to us and then suggested neighborhoods she thought could meet our needs and some of our wants. During the home buying process Florence was with us the entire way, always available for questions and supervised the escrow process so well that we were able to close 3 days early! In today’s “sellers market” she smoothly and persistently negotiated on our behalf to get us the best deal possible. To top it off, Florence is just a lovely person to work with! We would recommend her to anyone and everyone looking to purchase a home in the Napa area.

-Breanne and James

Breanne

I don't always take the time to send reviews but Florence deserves 5 stars without a doubt. She went above and beyond what I was expecting in order to sell my condo during the confinement period. I will certainly use her expertise and servic...

Boris G.

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I don't always take the time to send reviews but Florence deserves 5 stars without a doubt. She went above and beyond what I was expecting in order to sell my condo during the confinement period. I will certainly use her expertise and services again when I'm ready to buy a new property.

Boris G.

My girlfriend and I had been looking at open homes for over a year. When we met Florence at an open house her knowledge of the market was apparent and she had style to boot. Many months later after seeing many more houses and meeting many a...

Ben H.

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My girlfriend and I had been looking at open homes for over a year. When we met Florence at an open house her knowledge of the market was apparent and she had style to boot. Many months later after seeing many more houses and meeting many agents we asked Florence to represent us. When we found the right house Florence confirmed the market underwriting and helped us nail the winning bid. We closed remotely and Florence handled all the inspections and vendors we needed to waive contingencies. As a commercial broker I know what to expect from good brokerage and Florence delivered in spades!

Ben H.